Technical Requirements

To provide you the most effective and secure access to your online accounts and services, we strongly recommend that you use or upgrade to the latest version of software supported by the application.

Browser Requirements. We are continually upgrading our online services to provide you with the most valuable and secure online access. As we add new features and enhancements to our service, there are certain browser versions and operating systems that do not support these changes.

Our minimum encryption requirement for accessing your accounts online is 128-bit encrypted browsers.

PDF Requirements. Adobe Reader (Version 4.05 or later) is required to access documents being provided to you in PDF format (for example, eDelivery documents or downloadable forms). To access some PDF documents on our site, you may be required to use a later version of Adobe Reader. The basic Adobe Reader software is available for free directly from Adobe.

Important PDF Reminder: For Mac users: If you access a PDF document from a Mac, the PDF may be automatically copied to its desktop or to an easily accessible download folder. For PC users: If you access a PDF document from a PC the PDF may remain among its cached files.

Personal information such as Online Statements or 1099-DIV tax statements may easily be accessed by others using the same computer if left on the desktop, in a download folder or in the cache. If you are in a non-secure location, be sure to delete the file after viewing it and empty the Trash (for Macs) and or clear your cache (for PCs).

To clear your cache on Internet Explorer:

  1. Select Tools, and select Internet Options.
  2. Under Browsing History, select Delete.
  3. Check the following: Temporarily Internet Files, Cookies and History.
  4. Select Delete.
  5. Click OK to close Internet Options dialog box.

To clear your cache on Firefox:

  1. Select Tools, and select Clear Recent History.
  2. For the Time range to clear: section, select Everything.
  3. Click on the dropdown for the Details menu and check the box Cache.
  4. Click Clear Now.

To clear your cache on Safari:

  1. Select History
  2. Select Clear History
  3. Click Clear to close dialog box

Wireless Device Requirements. Wireless devices (such as cell phones and pagers) must be text-enabled in order to receive messages via the Alerts Service.

Hardware and Operating System Requirements. Please consult with your browser vendor and Adobe for the minimum hardware and operating system requirements that apply to the software versions you are currently using or wish to install.

Please Note: When you make changes to your computer software or equipment, our system may require you to re-confirm your identity online the next time you visit our website to conduct online transactions. This is for your own protection.