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Report Suspicious Activity and Identity Theft

Suspicious Activity

The security of your accounts and personal information is Shareowner Service's top priority. We will investigate any reported suspicious activity immediately.

Call Shareowner Services immediately if you notice suspicious activity related to your Shareowner Online account(s).

Report suspicious activity:


Monitor your accounts regularly.

Regularly reviewing your account activity is one of the best ways to notice and stop fraudulent activity quickly. You can also take preventive steps to help protect your personal information. (See Fraud Prevention Tips)

Identity Theft

Identity theft occurs when someone steals your personal information and uses it to open new accounts or initiate transactions in your name.

If the fraudulent activity is limited to your Shareowner Services account(s): Contact us immediately at 1-800-778-3303

If you believe you are a victim of identity theft that extends beyond your Shareowner Services account(s), consider the following:

Contact Shareowner Services

Call us at 1-800-778-3303 to report any fraudulent activity on your accounts.

Contact the major credit bureaus

Credit bureaus must provide victims of identity theft a free copy of their credit report. You should request one from each bureau, as the information can differ. Look them over carefully to see if any fraudulent accounts have been opened. If so, notify the credit bureau and the companies where accounts were opened to report the fraud directly.

Once a dispute has been resolved, the credit bureaus you contacted will send you another copy of your credit report. Review it to make sure that all fraudulent activity has stopped and your file has been corrected.

For more information about the steps to take and for credit reports, contact:

Contact other creditors.

Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud. Always follow up any telephone conversations with a letter.

Close any accounts that have been breached and reopen them with new account numbers and passwords. (Do not use your Social Security number as a username or password).

File a report with the local police

Contact your local police department if you suspect that your personal information was stolen. A police report will lend weight to your case when dealing with creditors, who may require proof of criminal activity.

Report the criminal activity to the Federal Trade Commission (FTC)

Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor. Or submit a complaint to FTC's secure online database at Your information may be shared with other law enforcement agencies investigating identity theft.

Contact other agencies as appropriate
  • Postal Inspection Service: If you believe your mail was stolen or redirected, notify the Postal Inspector at your local post office.
  • Social Security Fraud Hotline:1-800-269-0271. If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline.
  • Department of Motor Vehicles (DMV): If you believe someone is trying to get a driver's license or identification card using your name and information, contact your local DMV.
Carefully review all your accounts

Since identity theft takes time to resolve, you should continue to review all charges and transactions appearing on account statements and online. Immediately report any discrepancies.