Help Center

Unable to find the answer to your question in our Help Center? Please contact us directly.

Phone: Mail: Overnight Mail:

Toll Free 1-800-401-1957
Local 1-651-450-4064
Fax 1-651-450-4033
Hours of Operation: Monday – Friday 7AM to 7PM CST

Wells Fargo Shareowner Services
PO Box 64854
St Paul MN 55164-0854

Wells Fargo Shareowner Services
161 N Concord Exchange

  1. How do I sign up for online account access?
  2. What are the requirements for creating for my Username?
  3. What are the requirements for creating my Password?
  4. What are the requirements for creating my Security Question and Answer?
  5. Where can I find my Account Number?
  6. Where can I find my Authentication ID Number?
  7. How do I recover my Username?
  8. How do I reset my Password?
  9. How do I reset the Answer to my Security Question?
  10. What can I do if I have forgotten my Username, Password, and/or Answer to my Security Question?
  11. What can I do if my online account is locked for security reasons?
  1. How do I sign up for online account access?
  2. What are the requirements for creating for my Username?
  3. What are the requirements for creating my Password?
  4. Where can I find my Account Number?
  5. Where can I find my Authentication ID Number?
  6. How do I recover my Username?
  7. How do I reset my Password?
  8. What can I do if I have forgotten my Username, Password, and/or Answer to my Security Question?
  9. What can I do if my online account is disabled for security reasons?
  1. What are the requirements for creating my Security Question and Answer?

    The answer to your security question must be a minimum of two (2) and maximum of (30) characters in length with the following criteria.

    • Alphanumeric (0-9) (A-Z)
    • Security Answer is not case sensitive
    • Can contain spaces
    • Can contain special characters: !@#$%^&_-
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  2. Where can I find my Account Number?

    Your account number appears on your account statements, tax forms, and proxy information.

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  3. Where can I find my Authentication ID Number?

    Your Authentication ID is provided upon request and will be sent by mail. In order to request your Authentication ID, you will need the following information:

    • Account Number
    • Company of Stock

    Go to www.shareowneronline.com and select "Sign Up Now".

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  4. How do I reset the Answer to my Security Question?

    Follow these steps.

    1. Go to www.shareowneronline.com
    2. Select "Launch Account Access"
    3. Select "Can’t access your account?"
    4. Select "Reset security question/answer"
    5. Enter your Username
    6. Enter your Password
    7. Select "Account Number" or "Authentication ID" from the drop down menu
    8. Enter your Account Number or your Authentication ID
    9. Select "Reset Question"
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