Help Center

Unable to find the answer to your question in our Help Center? Please contact us directly.

Phone: Mail: Overnight Mail:

Toll Free 1-800-401-1957
Local 1-651-450-4064
Fax 1-651-450-4033
Hours of Operation: Monday – Friday 7AM to 7PM CST

Wells Fargo Shareowner Services
PO Box 64854
St Paul MN 55164-0854

Wells Fargo Shareowner Services
161 N Concord Exchange

  1. How do I report a certificate as lost?
  2. How do I report non-receipt of a certificate?
  3. What should I do if I find the certificate after it has been replaced?
  4. How can I change my address?
  5. Why did the U.S. Postal Service change the mailing address on my account?
  6. I have different addresses in the summer and winter. Can I have my mailings set up to follow me each season?
  7. May I have dividend checks electronically deposited?
  8. Why do I receive an annual report and a proxy card?
  9. How can I get a replacement check?
  1. How do I report a certificate as lost?

    Contact one of our customer service representatives to report a certificate as lost. After you provide brief information, the representative will inform you about the replacement cost and any additional steps you may need to take. You may also send notification of loss in writing to our address.

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  2. How do I report non-receipt of a certificate?

    In some cases, it can take up to 10 days for mail to be delivered. If 10 days have passed since the certificate was mailed to you, you may send notification of non-receipt in writing to our address.

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  3. What should I do if I find the certificate after it has been replaced?

    If you locate a certificate that has already been replaced, please send the original certificate to Wells Fargo Shareowner Services at the following address:

    Wells Fargo Shareowner Services
    Attn: Lost Securities
    P.O. Box 64854
    St. Paul, MN 55164-0854

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  4. How can I change my address?

    If your company offers account access through www.shareowneronline.com, you may change your address online. Otherwise, please contact us.

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  5. Why did the U.S. Postal Service change the mailing address on my account?

    Wells Fargo Shareowner Services routinely checks shareowners’ mailing addresses for updates in the National Change of Address Database (NCOA) administered by the U.S. Postal Service (USPS). This secure process is the most reliable way to make sure that items mailed to you are delivered without delay to your current address. Addresses may be systematically updated as a result of an official change or forwarding request submitted to the USPS. Address formatting may also be updated (i.e. corrections to abbreviation, street/city/zip code) to improve deliverability. contact us.

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  6. I have different addresses in the summer and winter. Can I have my mailings set up to follow me each season?

    Yes. If your company offers account access through www.shareowneronline.com, you may change your address online. Otherwise, please contact us.

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  7. May I have dividend checks electronically deposited?

    Many companies offer direct dividend deposit to your account at a financial institution. Electronic Funds Transfer (EFT) will send your dividend to your designated bank account on the payable date. If your company offers account access through www.shareowneronline.com, you may sign up for direct deposit online. Otherwise, please contact us.

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  8. Why do I receive an annual report and a proxy card?

    Each year, shareowners are sent an annual report together with notice of the company's annual meeting and a proxy statement that contains the details of the meeting. At the annual meeting, shareowners have the opportunity to vote on the election of directors and to act on other matters, such as management and shareowner proposals. A proxy card is furnished so that shareowners can cast their votes on such matters. Annual meeting material is usually mailed 30 to 45 days prior to the meeting and shareowners are urged to vote by returning a completed proxy card, voting by phone or via the Internet.

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  9. How can I get a replacement check?

    If your company offers account access through www.shareowneronline.com, you may request a replacement check online. Otherwise, please contact a customer service representative by phone, mail or email. We do ask that you allow 10 days from mailing before requesting a replacement check. If your company allows it, you may want to consider signing up for direct dividend deposit. Electronic Funds Transfer (EFT) will then send your dividend directly to your designated bank account on the payable date.

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